CUSTOMER SERVICE
Norman Camera & Video is committed to providing outstanding customer service before, during and after your purchase is complete. Any questions, concerns or comments should be sent to one of the following. To better serve you, please direct your comments to the attention of the Store Manager.
In Kalamazoo please call (269) 343-0460
In Grand Rapids please call (616) 954-9920
Out of town please call 1-800-900-6676
Email sales@normancamera.com
RETURN/EXCHANGE POLICY
Returns will not be accepted for film, paper, chemistry, printers, scanners and software. (Please see return exceptions below for additional non_refundable items) This policy insures that you will always receive fresh, temperature controlled materials. Defective film, paper, chemistry, printers, scanners and software are subject to their respective manufacturer's policies. All professional series camera bodies or prosumer bodies (Examples include, but are not limited to Canon 1 series, 5D series, 7D series, Nikon D#, D### series) that have shutter actuation counters fall under our 10 day return policy. In addition they MUST have less than 100 acutuations on the shutter.Please contact us regarding defective exchanges at 800-900-6676 within the first 30 days. Returns of Photo Printers & Photo Scanners will only be accepted with in the first 10 days after purchase if they are sealed and unopened. Once they are open and any ink or software has been opened they are not returnable and are subject to their respective manufacturer's return/exchange policies. We will be happy to give you the phone numbers to reach the manufacturers.
A RECEIPT IS REQUIRED FOR ALL PRODUCT RETURNS OR EXCHANGES
Merchandise returned for refund, credit or exchange is subject to prior approval from NCC Management and must be in PERFECT COSMETIC CONDITION with all supplied accessories and undamaged packaging. All guarantee cards, warranty cards, instruction manuals and other printed materials must be unmarked and included.
Approved equipment and/or supplies returns/exchanges may be subject to a 10% restocking fee if returned within 10 days from purchase. Approved returns/exchanges made 10-21 days from purchase may be subject to a 15% restocking fee. RETURNS/EXCHANGES WILL NOT BE ACCEPTED AFTER 21 DAYS FROM PURCHASE. SHIPPING CHARGES ARE NON-REFUNDABLE.
IN STORE RETURNS/EXCHANGES
Bring product to store location and ask to speak with your Sales Associate or the Manager on Duty.
MAILORDER, ECOMMERCE OR OUT OF TOWN RETURNS/EXCHANGES
- Call 1-800-900-6676 to obtain a Return Authorization Number (RMA). NO RETURNS/EXCHANGES WILL BE ACCEPTED WITHOUT A RMA NUMBER.
- Package the item(s) to be returned in a secure shipping box. Products shipped in for return/exchange without external packaging will be refused.
- Place the RMA number on the shipping label and send to: NCC, Attn: RMA #, 3602 S. Westnedge Ave. Kalamazoo, MI 49008
- For your protection, we recommend shipping the item(s) insured (full product value) with a carrier that can track the shipment (UPS, FEDEX, USPS Priority).
- Please include a brief description of the problem and the name of the Sales Associate who issued the RMA number.
RETURN/EXCHANGE EXCEPTIONS
Printers, scanners, any DJI product, and any drone, UAV, quadcopter, or remote control device are NON_REFUNDABLE.
All Sony product customer support is handled by Sony and products cannot be returned to the store once the Sony seal has been removed from the product. For customer support and service please call 1-888-449-7669 or visit http://www.sony.com/support
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