Frequently Asked Questions
(FAQ)


Where are you located?
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Norman Camera is located in Kalamazoo, Michigan. You can find out more about our location by viewing our company information.

Do you have a store location or are you only an on-line store?
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Norman Camera has been a retail outlet with a physical store since 1957. We have established and maintained a stong reputation for customer service and satisfaction in the West Michigan community for over 40 years and are committed to bringing those same values to our on-line store. See a picture of our store on our company information page.

What do I do if I have a problem with an order, invoice, or credit made to my credit card by Norman Camera Company?
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We have a return policy regarding orders you receive and wish to return for any reason. Please read the policy and call us to obtain your Return Authorization number.

Please e-mail us anytime or call our toll-free number with any other questions you have about your order, invoice or credit card bill. Please have your online order number, customer code and invoice number available at the time of your call, and be sure to include this information along with your full name when e-mailing your inquiry.

Is Norman Camera an Authorized Dealer?
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We are an authorized dealer for every product we sell. Every product we sell comes in the original packaging, in factory sealed packages, with all of the items included by the manufacturer.

Do the products Norman Camera sell come with USA Warranties?
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Every product we sell comes with the USA Warranties supplied by the manufacturer.

How do I get help?
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To get help placing an order, e-mail our sales department at sales@normancamera.com, fill out an infomation request, or call our toll free number, (800) 900-6676 to contact our sales staff.

To get help using the web site, report incorrect information, or report a broken link, e-mail the webmaster at webmaster@normancameara.com.

Our staff is available to answer the phones during our store hours*, which are:

Monday 9:00-6:00 EST
Tuesday 9:00-6:00 EST
Wednesday 9:00-7:00 EST
Thursday 9:00-7:00 EST
Friday 9:00-7:00 EST
Saturday 9:00-6:00 EST
Sunday Closed

*Closed on Christmas, Easter, New Years Day, July 4th and some other holidays.

How long does it take to get a response to my e-mail?
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Every e-mail is usually responded to within 24 hours. During holidays and weekends, please allow extra time. Norman Camera prides itself on its customer service and endeavors to answer every e-mail in a timely manner.

After I have placed my order, how long does it take before it is shipped?
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Orders placed on-line are usually processed within 24 hours when all items are in stock, except on Saturday and Sunday. Orders placed before 4:00 PM EST M-F are shipped the same day.

Oversees orders, please allow extra time for credit card validation.

When I place my order on-line, when is my credit card charged?
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Norman Camera Policy is to charge credit cards only at the time the order is shipped.

Does Norman Camera supply Fedex tracking numbers?
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Yes at the time of shipment your tracking number will be emailed to the email address you provided on your order. Please make sure we are not blocked by your SPAM blocker. The email will come from shipping@Normancamera.com

Norman Camera Reserves the right to call with corrections of any pricing errors found on our site due to Human Error. If this happens your Credit Card will not be charged and your order will be immediately cancelled with explanation.

Call Norman Camera & Video Toll Free at 800-900-6676

E-Mail Sales@NormanCamera.com

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